Terms and Privacy Notice
Last updated: [date]. These terms are between you and YOUR COMPANY (PTY) LTD ("we", "us"), the operator of Email Up.
1. What we do
Email Up helps you set up email accounts that you already have with a hosting or email provider, on your own phones and computers. We provide instructions, a settings lookup, and setup files containing server settings. We are not your email host, we do not create or manage mailboxes, and we do not read, store or have access to your email.
2. Passwords and security
We never ask for, receive, store or transmit your email passwords. You type your password only on your own device. You are responsible for choosing strong passwords, keeping them secret, and for who you share setup links with. Do not send passwords together with setup links. A setup link only shows server settings and the email address it was created for.
3. Your account and links
Your account is accessed through a private link. Anyone with the link can manage your account, so keep it private. Setup links you share expire after 30 days and you can replace or remove them at any time. You are responsible for the people you share links with and for having permission to set up the mailboxes you add.
4. Payments and refunds
Prices are shown in South African rand at checkout [state whether VAT is included]. Payments are processed by Paystack; we do not see or store your card details. Mailbox credits are used when you add a mailbox. [Describe your refund policy here, for example refunds for unused credits within 14 days, and how to request one.]
5. No guarantee, limits of liability
We work hard to make setup simple, but email depends on your host, your devices and third parties we do not control. We do not guarantee that every device or provider will work, or that email will be delivered or kept secure by your host. To the extent the law allows, we are not liable for indirect or consequential loss, for loss resulting from stolen, guessed or leaked passwords, or from the actions of your host or anyone you share links with, and our total liability for anything arising from the service is limited to the amount you paid us for it. Nothing in these terms limits any right you have under the Consumer Protection Act or other law that cannot be excluded. [Have your attorney confirm this wording.]
6. Acceptable use
Do not use the service to set up accounts you are not authorised to use, or for anything unlawful.
7. Your personal information (POPIA)
Responsible party: YOUR COMPANY (PTY) LTD, [address]. Information officer: [name], [your contact email].
What we collect: your name, personal email address and business name; the email addresses and names of the mailboxes you add, and their server settings (host names and ports); basic usage such as how many times a setup link was opened; and your payment reference and amount. We do not collect email passwords or email content.
Why: to provide the service, take payment, send you your account link, prevent abuse, and meet legal obligations. Who sees it: our service providers who help us operate, including Paystack (payments) and our hosting provider [name]. We do not sell your information. [Add retention period, e.g. we keep account data while your account is active and for [x] years for accounting.]
You may ask to see, correct or delete your information by emailing [your contact email]. You may also complain to the Information Regulator.
8. Changes and contact
We may update these terms; the date above shows the latest version. Questions: [your contact email].